Privacy Policy

Moonrise Sanctuary (“Moonrise Sanctuary,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a donation, sign up for communications, register for an event, submit a volunteer form, sponsor an animal, purchase merchandise, or otherwise interact with us online.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Email address
Mailing address
Phone number
Donation information
Volunteer application information
Event registration information
Animal sponsorship information
Merchandise order information
Messages, inquiries, or form submissions
Newsletter signup information
Photos, stories, testimonials, or other content you choose to submit

We may also collect certain information automatically when you use our website, including:

IP address
Browser type
Device type
Pages visited
Referring website
Date and time of visit
General usage and analytics data
Cookie and tracking technology data
2. Donation and Payment Information

Donations, purchases, sponsorships, event registrations, and other payments may be processed by third-party payment processors. We may receive limited transaction information, such as your name, contact information, donation amount, transaction date, and payment confirmation details.

We do not intentionally store full credit card numbers on our website unless expressly stated. Payment processors handle payment information according to their own terms and privacy policies.

3. How We Use Information

We may use information we collect to:

Process donations, sponsorships, purchases, and event registrations
Send donation receipts and acknowledgments
Respond to inquiries
Manage volunteer applications and participation
Communicate about sanctuary news, animal updates, events, programs, and fundraising campaigns
Recognize donors, sponsors, volunteers, or supporters, where appropriate
Improve our website, communications, and programs
Maintain website security
Prevent fraud or misuse
Comply with legal, tax, accounting, and regulatory obligations
Support Moonrise Sanctuary’s charitable mission
4. Donor Recognition

Moonrise Sanctuary may recognize donors, sponsors, volunteers, or supporters publicly, including on our website, social media, printed materials, event materials, or donor lists.

If you prefer that your donation or support remain anonymous, please contact us at [Insert Email Address] or indicate your preference when making your donation, where that option is available.

5. Email Communications

If you sign up for our newsletter, make a donation, register for an event, volunteer, sponsor an animal, or otherwise provide your contact information, we may send you emails related to Moonrise Sanctuary.

You may unsubscribe from marketing or newsletter emails at any time by using the unsubscribe link in our emails or contacting us directly. We may still send transactional or administrative messages when necessary, such as donation receipts, registration confirmations, or important account-related notices.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, improve website performance, remember preferences, and support marketing or outreach efforts.

You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. How We Share Information

We do not sell personal information in the ordinary sense of exchanging it for money.

We may share information with:

Payment processors
Website hosting providers
Email marketing platforms
Donation management platforms
Event registration platforms
Volunteer management tools
Analytics providers
Professional advisors, such as accountants, attorneys, or auditors
Government agencies or regulators when required by law
Other parties with your consent

We may also share information when necessary to protect Moonrise Sanctuary, our animals, staff, volunteers, visitors, donors, or the public.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or services, such as donation platforms, payment processors, social media platforms, maps, ticketing tools, or partner organizations.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review their privacy policies before providing information.

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information online from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information. COPPA applies to websites and online services directed to children under 13, as well as operators that have actual knowledge they are collecting personal information from children under 13.

Parents or guardians who believe a child has submitted personal information may contact us at [Insert Email Address].

10. Photos, Stories, and Testimonials

If you submit photos, stories, testimonials, comments, or other content to Moonrise Sanctuary, we may use that content for mission-related, educational, promotional, fundraising, or outreach purposes, unless you request otherwise and we agree in writing.

We may also photograph or record events, tours, volunteer activities, or sanctuary programs. Separate waivers or media releases may apply.

If Moonrise Sanctuary uses testimonials, endorsements, reviews, or supporter stories in marketing, any material connection should be disclosed where required. The FTC provides guidance for endorsements, reviews, and testimonials, including online and social media use.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, online platform, email system, or electronic storage method is completely secure. We cannot guarantee absolute security.

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including legal, tax, accounting, donor management, recordkeeping, dispute resolution, and operational purposes.

13. Your Choices

Depending on where you live and applicable law, you may have the right to request access to, correction of, deletion of, or information about certain personal information we maintain.

You may also request to:

Update your contact information
Unsubscribe from marketing emails
Request anonymous donor recognition
Ask questions about how your information is used
Request deletion of certain information, where legally permitted

To make a request, contact us at [Insert Email Address].

14. State Privacy Rights

Certain state privacy laws may provide additional rights to residents of those states. Nonprofit organizations may be treated differently under some privacy laws, but Moonrise Sanctuary will make reasonable efforts to respond to privacy requests consistent with applicable law.

If you are a resident of a state with specific privacy rights, you may contact us using the information below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Moonrise Sanctuary
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Mailing Address: [Insert Mailing Address]
Website: [Insert Website URL]